Privacy Policy
Effective Date: September 18, 2026
Trakway Technologies (“Trakway”, “we”, “us”, or “our”) is an India-based vehicle GPS tracking and fleet management technology company.
This Privacy Policy explains how Trakway Technologies collects, uses, stores, processes, and protects information when you use the Trakway Technologies mobile application, GPS tracking devices, website, web dashboard, and related services (“Services”).
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect information that is necessary to provide and operate our vehicle tracking services.
A. Account Information
When you create or use a Trakway account, we may collect:
- Name
- Mobile number
- Email address
- Company or business name
- Login credentials
- Account and subscription information
- Customer support information
B. Vehicle Information
Depending on the features used, we may collect information relating to vehicles connected to our GPS tracking devices, including:
- Vehicle registration number
- Vehicle name or identification
- GPS device/IMEI or device identification number
- Vehicle type
- Device installation information
- Vehicle status
- Ignition status
- Battery or device status
C. GPS and Tracking Information
Our core service requires the collection and processing of vehicle tracking information, which may include:
- Vehicle GPS location
- Date and time of location records
- Speed
- Direction
- Distance travelled
- Routes and trip history
- Stop and parking information
- Geographical locations
- Geofence events
- Ignition events
- Other vehicle-related alerts and tracking events
D. Technical Information
We may also collect technical information required to operate and secure our Services, such as:
- IP address
- Device type
- Operating system
- Application version
- Browser information
- Device logs
- Network information
- Error and diagnostic information
2. How We Use Your Information
We use information collected through our Services for purposes including:
- Providing vehicle GPS tracking services
- Displaying vehicle locations on maps
- Providing live and historical tracking
- Generating trip and vehicle reports
- Providing speed, ignition, geofence, and other alerts
- Managing GPS tracking devices
- Maintaining customer accounts
- Processing subscriptions and payments
- Providing customer support
- Troubleshooting technical issues
- Improving the performance and functionality of our Services
- Protecting our systems from unauthorized access, fraud, and misuse
- Complying with applicable Indian laws and legal requirements
We process personal data for specified and lawful purposes and provide appropriate information about the data being processed and its purpose.
3. Vehicle Location Data
Vehicle location data is a fundamental part of the Trakway service.
GPS information transmitted by an installed tracking device may be processed by our systems and made available to authorized customers through the Trakway Technologies application or web dashboard.
Trakway is primarily a technology service provider for vehicle tracking. Customers who install or use our GPS devices are responsible for ensuring that their use of vehicle tracking complies with applicable laws, contractual obligations, and any required notices or permissions.
4. Sharing of Information
We may share information with trusted service providers when necessary to operate our Services.
These may include providers of:
- Cloud hosting and infrastructure
- GPS and mapping services
- SMS, email, and notification services
- Payment processing
- Technical support
- Software and IT infrastructure
- Security and monitoring services
We may also disclose information where required by applicable law, court order, government authority, or lawful request, or where necessary to protect our rights, users, systems, or property.
We do not sell your personal information as a standalone business activity.
5. Data Security
We take reasonable technical and organizational measures to protect personal and vehicle-related information against unauthorized access, alteration, disclosure, loss, or destruction.
Security measures may include access controls, authentication, secure communication, system monitoring, and other appropriate safeguards.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
6. Data Retention
We retain information for as long as reasonably necessary to provide our Services and for legitimate business, contractual, security, dispute-resolution, and legal purposes.
Vehicle tracking history may be retained according to the customer’s service plan, operational requirements, and applicable legal requirements.
When information is no longer required, we may delete, anonymize, or otherwise dispose of it in accordance with our applicable retention practices.
7. User Rights
Subject to applicable law, you may have rights relating to your personal data, including rights to request access to, correction of, or deletion of certain personal information.
You may also contact us regarding questions, concerns, or complaints relating to the processing of your personal data.
We may request reasonable information to verify your identity before processing certain requests.
8. Account and Vehicle Administrator
If your Trakway account is created or managed by a company, fleet operator, vehicle owner, employer, or other organization, that organization may control the account and vehicle tracking information.
In such cases, requests concerning vehicle tracking, account access, or the organization’s use of the service may need to be directed to the relevant account administrator.
9. Cookies and Similar Technologies
Our website and application may use cookies or similar technologies for purposes such as:
- Authentication
- Security
- Remembering preferences
- Understanding service usage
- Improving website and application performance
You may be able to manage cookies through your browser or device settings.
10. Third-Party Services
Our Services may use third-party technologies such as mapping, cloud hosting, communication, payment, analytics, or other infrastructure services.
Third-party providers may process information according to their own terms and privacy policies.
11. Children’s Privacy
Trakway Technologies provides vehicle tracking and fleet management services and is not intended to be directed specifically toward children.
We do not knowingly request personal information from children for purposes unrelated to providing our Services.
12. Data Security Incidents
We maintain processes designed to identify, investigate, contain, and respond to security incidents.
Where notification is required under applicable law or regulatory requirements, we will take appropriate steps to provide such notification.
Organizations operating ICT systems in India may also have obligations under applicable CERT-In directions concerning cyber-security incident reporting and related information-security practices.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in our Services, technology, business practices, or applicable legal requirements.
The latest version will be published through the Trakway Technologies website or application with the updated effective date.
14. Contact Us
For questions, privacy requests, or complaints regarding this Privacy Policy, please contact:
Trakway TechnologiesEmail: [email protected]
Address: No 14, Vanjipalayam Rd, near North RTO Ground, next to Ganesh Mahal, Kavilipalayam, Tiruppur, Tamil Nadu 641652
Please include sufficient information in your request so that we can identify your account and respond appropriately.