Data Safety
Last Updated: September 18, 2026
At Trakway Technologies, protecting vehicle tracking and customer information is an important part of our service.
Our GPS devices, mobile application, web dashboard, and supporting systems are designed to securely transmit and process vehicle tracking information.
1. What Data We Protect
Depending on the services you use, the information we protect may include:
- Vehicle GPS location
- Vehicle registration details
- GPS device identification information
- Vehicle speed and direction
- Trip and route history
- Ignition and vehicle status
- Geofence and alert information
- Customer account information
- Name, mobile number, and email address
- Device and application information
- Technical and diagnostic information
2. Secure Communication
Trakway Technologies uses reasonable security measures to protect information while it is transmitted between GPS tracking devices, our servers, mobile applications, and web platforms.
Where appropriate, secure communication technologies and encryption may be used to reduce the risk of unauthorized interception or modification.
3. Account Security
Access to vehicle tracking information is restricted to authorized users.
We use reasonable measures such as:
- Account authentication
- Access controls
- User permissions
- Secure passwords or authentication mechanisms
- System monitoring
- Administrative controls
Customers should keep their account credentials confidential and should not share login information with unauthorized persons.
4. Protection of Vehicle Location Data
Vehicle location data can reveal information about the movement and usage of a vehicle.
We therefore take reasonable precautions to protect vehicle location and tracking information from unauthorized access.
Access to tracking information is intended for authorized account users and administrators.
5. Secure Data Storage
Tracking and account information may be stored on secure servers or cloud infrastructure operated by Trakway Technologies or trusted technology service providers.
We use reasonable technical and organizational measures designed to protect stored information against unauthorized access, alteration, loss, or destruction.
6. Limited Access
Access to customer and vehicle data is limited according to business and operational requirements.
Our personnel and authorized service providers may access information only when reasonably necessary for purposes such as:
- Providing customer support
- Maintaining GPS devices
- Troubleshooting technical problems
- Maintaining our systems
- Providing requested services
- Protecting the security of our platform
7. Third-Party Technology Providers
Trakway Technologies may use trusted third-party providers for infrastructure and service functions, including:
- Cloud hosting
- Maps and location services
- SMS and notifications
- Email services
- Payment services
- Security and monitoring
- Technical infrastructure
We take reasonable steps to ensure that service providers handling information on our behalf maintain appropriate security and confidentiality.
8. Data Retention and Deletion
We retain data for the period reasonably necessary to provide our services, maintain business records, support customers, address disputes, protect our systems, and comply with applicable legal requirements.
When data is no longer required, we may delete, anonymize, or securely dispose of it according to our applicable practices.
9. Security Monitoring
We may monitor our systems and infrastructure for security threats, unauthorized access, unusual activity, and technical problems.
Security logs and technical information may be retained where necessary for security, troubleshooting, compliance, and incident investigation.
10. Security Incidents
If we identify a security incident affecting our systems or information, we will take reasonable steps to investigate and respond to the incident.
Where applicable, we will comply with relevant legal and regulatory requirements concerning cyber-security incidents and data protection.
CERT-In has issued directions covering cyber-security practices and reporting of specified cyber incidents in India.
11. Customer Responsibility
Customers using Trakway Technologies are responsible for:
- Protecting their account credentials
- Giving access only to authorized users
- Keeping mobile phones and computers used to access the service secure
- Removing access for employees or users who no longer require it
- Ensuring that vehicle tracking is used lawfully
- Ensuring that appropriate permissions, notices, or contractual arrangements are in place where required
12. Continuous Improvement
Cybersecurity is an ongoing process.
Trakway Technologies may periodically review and improve its security controls, systems, procedures, and technologies to help protect customer and vehicle information.
13. Contact Us
If you believe your Trakway account or vehicle tracking information has been accessed without authorization, please contact us immediately.
Trakway TechnologiesEmail: [email protected]
Address: No 14, Vanjipalayam Rd, near North RTO Ground, next to Ganesh Mahal, Kavilipalayam, Tiruppur, Tamil Nadu 641652